About Our Products

Q1 what size should customers order?

To select the appropriate size, we recommend that you check individual product pages for more information. Sizing recommendations are specific to each style, since each can be sized slightly differently, even when made by the same manufacturer. Especially Ugg products! Therefore, we provide size charts for our customers. Use your true size from the size charts, and then view the recommendations on individual product pages. This is the most accurate way of sizing your Ugg Boots.

Q2 are these Ugg Boots authentic on www. uggbootslove.com ?

All our items are directly purchased from the manufactory which works for Ugg Company. So we can offer the boots at the lowest prices without the expenditure for other market channels. We always apply ourselves to provide the customers with Classic Ugg Boots at affordable prices. High-quality Ugg Boots, Wonderful services, reasonable prices, uggbootslove.com is your best choice!

Ordering and Shipping

Q1 what if I cannot place an order successfully online?

Firstly, please check out whether there are plugs in your explorer, which sometimes result in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. If no way works, please contact us by email at service@uggbootslove.com.

Q2 what is your payment policy?

There are currently two ways to pay. Most customers are used to online payment with credit cards. Online payment with credit card is the most frequent payment method, which is fast and efficient. If customers do not have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer.

Q3 I need to cancel an order. How can I do this?

If you have placed an order and would like to cancel it later, please email us at service@uggbootslove.com ASAP. If your order has not been processed or dispatched, we can cancel it free of charge. If your order has been packed well and you still want to cancel it, we are afraid a 5% packing fee will be deducted from your refund. If your order has been dispatched, we will have no way to cancel it. After receiving your order you can decide whether to keep it or return it.

Q4 what is your shipping policy?

The items will be shipped out in 2 working days after the order is placed. And it usually needs 7-10 working days for delivery. But NO overnight shipping. A signature is required from the recipient upon arrival. This service gives you peace of mind that your items will arrive safely and directly into your possession. So please provide us with correct and detailed address for the shipping, P.O. Box address is not acceptable. We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is decided by the carrier, excluding weekends and holidays, and may vary with package origins and destinations, particularly during peak periods. If you have any questions about our shipping policy, please send email to us. We will give you a detailed explanation!

Q5 how much shipping fee will be charged for each order?

We provide fast and traceable shipping worldwide with NO charges!

Q6 how can I track my order?

After your items are dispatched, the online tracking number and link will be sent to your email and be valid for your check within 48 hours after you receive the email.

About our shipping and tracking policy, you can also refer to http://www.uggbootslove.com/shipping.html.

Exchanges and Returns

Q1 how can I make return or exchanges?

You can contact us at service@uggbootslove.com. As a general rule, articles in resalable condition are acceptable to be returned or exchanged within 14 days after you receive them, accompanied by a sales receipt.