Shipping & Tracking

Shipping Method & Charges

For all orders, we provide FREE shipping all over the world where EMS reaches. All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any.

A signature is required from the recipient upon the items'arrival. This service gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can't be singed or delivered. So please provide us with correct and detailed shipping address for the delivery. We are sorry that P.O. Box address is unacceptable currently. The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

Shipping Time

Your items will be dispatched in 2 business days once the order is placed and usually arrive within 10 business days. We are sorry that we do not provide overnight shipping currently.

We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.

Tracking

The status of your parcel is online traceable. After your items are dispatched, the online tracking number and link will be sent to your email and be valid for your check within 48 hours after you receive the email, because the package may not have been processed by the post office or the tracking information not been updated in time. If you can't track your parcel after 2 days, please feel easy to contact us again.

If you have any questions about the delivery of your order, please feel free to contact us at service@uggbootslove.com.